Grievance Officer
Something wrong in a game chat, or a concern about your data? Tell us. This page shows who to write to and how fast we respond.
Grievance Officer
Vishal Lunia
feedback@playall.inSmashit Sporting Concepts Pvt. Ltd. (PlayAll Sports)
201, Pankaj Tower, Savita Vihar, Delhi - 110092
Quickest way: in the PlayAll app, press and hold any chat message and tap Report. You can also block a player from the same menu.
How to complain
Write to us by email
Email feedback@playall.in and include:
Your mobile number registered on the PlayAll app.
The game link (playall.in/g/…) or the game code.
What happened — which message or player, and when.
Your report reference (CH-XXXXXX), if you already reported it in the app.
Please do not send passwords, OTPs or payment card details. We will never ask for them.
Response times
How fast we act
As set out in the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
We acknowledge your complaint
Within 24 hours
We resolve your complaint
Within 15 days
Request to remove content
Within 72 hours
Intimate images shared without consent (nudity, sexual acts, morphed images)
Within 2 hours
Order from a court or government agency
Within 3 hours
For the rules on game chat and how we handle chat data, see our Terms and Privacy Policy.